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 A Bouquet for Pipes & Cigars...

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Slowroll

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Location : Northeast PA
Registration date : 2017-05-05

PostSubject: A Bouquet for Pipes & Cigars...   Thu Sep 14, 2017 11:10 pm

Well, as I posted a few days ago, I got some McB HH Latakia flake a while back and it definitely didn't taste like Latakia flake, more like a Virginia mix. I talked to P&C and they exchanged it for me without hassle even tho I got it in June. They realize we often don't fire it up right away. The new shipment is fine, McB must have screwed-up. Good service from P&C.
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Lonecoyote

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Location : The Seventh Planet From The Sun...Uranus
Registration date : 2016-10-15

PostSubject: Re: A Bouquet for Pipes & Cigars...   Thu Sep 14, 2017 11:34 pm

Glad P&C gave you good service. Maybe they're mindset is now " good customer service " and hopefully some prior customers will return.
Did they let you keep the " mistake Tobacco "?
Finally nice to hear an issue was resolved by P&C!! 👍👍👍

GOOD FOR YOU...enjoy.




KEEP ON PUFFING!!!
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Slowroll

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Location : Northeast PA
Registration date : 2017-05-05

PostSubject: Re: A Bouquet for Pipes & Cigars...   Fri Sep 15, 2017 8:48 am

No, I had to send it back. That's fair. But they did send the replacement straightaway before they got the original back
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Lonecoyote

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Location : The Seventh Planet From The Sun...Uranus
Registration date : 2016-10-15

PostSubject: Re: A Bouquet for Pipes & Cigars...   Fri Sep 15, 2017 9:14 am

The original tobacco you received I'm sure you explained to a P&C customer service representative that you had already opened it. Therefore, technically it can not be resold and needs to be discarded once P&C receives the return. Since the mistake was P&C's fault, to keep a customer happy you should have been told from P&C...." sorry we shipped the wrong tobacco, please keep it with our sincere apology ". Only my opinion of course.

THAT MAKES ME WONDER...will your returned tobacco be sold again???


KEEP ON PUFFING!!!
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lestrout



Location : Chester County, PA
Registration date : 2008-04-19

PostSubject: Re: A Bouquet for Pipes & Cigars...   Fri Sep 15, 2017 11:27 pm

The mystery tobacco will probably go into The Best of the Rest.

hp
les
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Slowroll

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Location : Northeast PA
Registration date : 2017-05-05

PostSubject: Re: A Bouquet for Pipes & Cigars...   Sat Sep 16, 2017 10:55 am

lestrout wrote:
The mystery tobacco will probably go into The Best of the Rest.

hp
les

They'll have to do some work to do that, since it's a flake Wink

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