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 Ever had an order go missing?

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Blackhorse
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Age : 71
Location : Portland, Oregon Area
Registration date : 2010-10-23

PostSubject: Ever had an order go missing?   Mon Nov 05, 2018 8:25 pm

I currently have a Mr Snuff order that I placed on Oct. 8 that is still out there somewhere. It hasn’t arrived yet.  According to the stated policy on the Mr. Snuff site...and what Mark is saying back to my questions...it looks like I’m sh*t out of luck.

Anyone else out there ever had a shipment go missing?  What happened?


https://youtu.be/Smc5FHbZtG4

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Fr_Tom

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Location : Diocese of Northern Indiana
Registration date : 2013-05-29

PostSubject: Re: Ever had an order go missing?   Mon Nov 05, 2018 8:48 pm

I had one from England that took over a month. It did not look like much when it arrived, but the contents were intact.

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huffelpuff

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Age : 48
Location : Laramie, WY
Registration date : 2011-12-10

PostSubject: Re: Ever had an order go missing?   Mon Nov 19, 2018 7:26 pm

Did your order ever arrive?

Jim
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Blackhorse
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Age : 71
Location : Portland, Oregon Area
Registration date : 2010-10-23

PostSubject: Re: Ever had an order go missing?   Mon Nov 19, 2018 9:14 pm

Not yet. Most likely not ever. Just getting the run around.

I emailed again yesterday saying no sign of order and today Mark emails back and asked if I had received my order yet. Rolling Eyes

Brain dead...or trying to scrape me off his shoe. You decide.

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Zanaspus

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Age : 56
Registration date : 2009-12-27

PostSubject: Re: Ever had an order go missing?   Mon Nov 19, 2018 10:02 pm

Try e-mailing Amanda custserv@mrsnuff.com. She seems to have helped many runarounds. But to be honest, I've given up on Mr Snuff at this point after my final nightmare about a year ago. It's a shame Dave has gone from great American vendor 15 years ago to where he's at now. I've a big enough stash that I should be ok between it and the occasional Toque order.

I feel your pain. I've been there my friend.
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huffelpuff

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Age : 48
Location : Laramie, WY
Registration date : 2011-12-10

PostSubject: Re: Ever had an order go missing?   Tue Nov 20, 2018 12:02 am

That's awful. As Z said though try emailing Amanda when I frequented snuffhouse more I saw her name come up a few times as the most helpful at resolving customer service issues. Good luck.

Jim
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Blackhorse
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Age : 71
Location : Portland, Oregon Area
Registration date : 2010-10-23

PostSubject: Re: Ever had an order go missing?   Tue Nov 20, 2018 6:06 pm

Totally shocked. Just got the following message from Mark at Mr. Snuff.

I guess there reallybIS a Santa Claus.

——————-

“Thanks for the reply.

I have instructed my warehouse to reship your order#60780.

Hopefully you will receive the package this time.

Regards,
Mark”

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huffelpuff

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Age : 48
Location : Laramie, WY
Registration date : 2011-12-10

PostSubject: Re: Ever had an order go missing?   Tue Nov 20, 2018 7:03 pm

Nice!
.
Jim
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Zanaspus

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Age : 56
Registration date : 2009-12-27

PostSubject: Re: Ever had an order go missing?   Tue Nov 20, 2018 9:54 pm

Excellent!
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Blackhorse
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Age : 71
Location : Portland, Oregon Area
Registration date : 2010-10-23

PostSubject: Re: Ever had an order go missing?   Tue Nov 20, 2018 10:03 pm

As I was just commenting to a friend...

I just don’t understand why they jacked me around for a month and a half instead of just saying that if it still hadn’t arrived by such and such date they would replace it.

Definitely a whole different perspective on the world.

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huffelpuff

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Age : 48
Location : Laramie, WY
Registration date : 2011-12-10

PostSubject: Re: Ever had an order go missing?   Tue Nov 20, 2018 10:14 pm

I'm sure Mark is a nice guy and all but some people have no business dealing with customer service issues! I've never heard great things about folks dealings with him. I have on the other hand heard multiple people sing Amanda's praises. Some people just don't get it.

Jim
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Zanaspus

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Age : 56
Registration date : 2009-12-27

PostSubject: Re: Ever had an order go missing?   Tue Nov 20, 2018 11:02 pm

Amanda assured me when she started that Mark was no longer employed there. She knew of my disdain toward him. I guess lying is how to do business. Evil or Very Mad
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Blackhorse
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Age : 71
Location : Portland, Oregon Area
Registration date : 2010-10-23

PostSubject: Re: Ever had an order go missing?   Tue Nov 20, 2018 11:05 pm

Hmmm. Curiousier and curiousier.

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DrumsAndBeer

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Age : 46
Location : Northern, CA
Registration date : 2012-04-04

PostSubject: Re: Ever had an order go missing?   Wed Nov 28, 2018 10:16 pm

Well I am pretty sure I am in the same boat. Order place early October, nothing delivered.
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Blackhorse
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Age : 71
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PostSubject: Re: Ever had an order go missing?   Thu Nov 29, 2018 12:49 am

DrumsAndBeer wrote:
Well I am pretty sure I am in the same boat. Order place early October, nothing delivered.

I’d send then the facts again and just ask for the order to be replaced.

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Ozark Wizard

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Age : 54
Location : Mark Twain National Forest, MO
Registration date : 2014-10-11

PostSubject: Re: Ever had an order go missing?   Thu Nov 29, 2018 2:50 am

We'll this is most distressing. I have a cart loaded with them and now I'm afraid to pull the trigger on the order....
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Blackhorse
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Age : 71
Location : Portland, Oregon Area
Registration date : 2010-10-23

PostSubject: Re: Ever had an order go missing?   Sun Dec 02, 2018 11:46 am

Well...finally Mark emailed that they would replace the order. And that they had shipped it out. We’ll see.

Update...

Got another email from Mark. Guess what?  Their package was returned to them. Undelivered.

Mark’s claim is that I refused the package so it was not their fault. Asked if I wanted to pay for redelivery.

I replied that I have never refused a package from them...that I have a large, locking, package sized mailbox and they just put the stuff in there. There is never even an opportunity to refuse anything. I asked to have Amanda get in touch with me and to just get a refund.

I also asked whether the package returned to them was the original shipment or the shipment they sent when I never got the first one. So...number 1 or number 2? It makes a big difference, obviously.

He responded that he was only letting me know what the “shipping company” told them. No mention of which shipment, my Amanda request or my refund request.

I again responded that the information could not be correct. Told him this was the worst customer service experience I have ever had. Again asked to be connected with Amanda and asked for a refund.

That’s a “to date” rundown.  What a fricking nightmare.  When I give a response it’s totally ignored. Then everything is MY fault. Amazing.

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DrumsAndBeer

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Age : 46
Location : Northern, CA
Registration date : 2012-04-04

PostSubject: Re: Ever had an order go missing?   Wed Dec 05, 2018 2:26 pm

At least you got a reply from them. All of my missing order inquiries have gone unanswered.

At this point they can "shove it," I refuse to spend one more red cent with them.
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Blackhorse
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Age : 71
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PostSubject: Re: Ever had an order go missing?   Wed Dec 05, 2018 2:29 pm

You and me both.

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DrumsAndBeer

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Age : 46
Location : Northern, CA
Registration date : 2012-04-04

PostSubject: Re: Ever had an order go missing?   Wed Dec 05, 2018 8:13 pm

Well after several days I heard back from this infamous Mark character, who stated that they have not received anything in return and there was nothing they could do for me. Perhaps in an attempt to be helpful, that’s debatable, he mentioned that I should check with my neighbors and look around the front of my building for it... 5)
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Blackhorse
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Age : 71
Location : Portland, Oregon Area
Registration date : 2010-10-23

PostSubject: Re: Ever had an order go missing?   Wed Dec 05, 2018 9:01 pm

Yes...he did the same with me. Keep at it. Mark will keep finding reasons that they are not to blame and can do nothing. I just refuted each of his reasons and kept insisting that I had paid for items “they” had failed to deliver and they were honor bound to provide the items or a refund.

Cause guess what.....

The order they finally sent out to replace the original order...showed up in my mailbox.

Amazing...and this was just a couple of days after they got what I assume was the original order returned to them with that bogus thing about my declining delivery.

Ho, Ho, Ho!

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